Surfing For When Dealing With A Client?

Mark asks…is it rude when dealing with dozens of clients to ask for small simple requests to be sent by email?rather than have a phone conversation? it's more efficient but some people find it "disconcerting" for some reason?Nancy answers:Some people need a comfort level that their requests are understood and will be followed through. If you want them to email, you must set expectations for you - like you will reply back within a certain timeframe, you will confirm receipt of the email, etc.

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