Tuesday, May 28, 2013
Surfing For When Dealing With An Upset Customer?
Sharon asks…How do you keep your cool with extraordinarily annoying or idiotic customers?Scenario: A customer wishes to purchase a product for a particular application. You advise him on which specific product will suit. He insists on purchasing a product which is unsuitable, even though you advise against it. Several weeks down the track when things don't work out, the customer has a hissy fit and says your product is rubbish and doesn't work. If he had purchased the product we recommended,
