Mark asks…how do you deal with angry customers in IT support?If you work in IT support or IT help desk, how do you deal with angry end-users or unreasonable end-users?
If you feel you are getting too much from end-users, are you in the wrong field or am I the only one who feel that way from time to time?
I know there's an "ART" to dealing with angry people at work and conflict resolution at workplace.
Any tips or advices or stories will be very much appreciated.Nancy answers:I am an insurance
