Steven asks…How do you deal with angry customer?How do you deal with angry customer who is angry that there worker compensation claim has been closed. Whats step you should take.
Thanks in advance for answering my question.Nancy answers:People use anger for two purposes: To let the listener know they have been injured, and to see if they can intimidate you into a remedy.
Both those issues must be resolved before you can proceed with a resolution.
To deal with the first one, you need to
