Surfing For When Dealing With An Upset Customer?

Mandy asks…Why do employees seem upset when you return items to the store?I remember back in the days when you return items the employees seem to be apologetic and refund your money happily without any hassle. Nowadays, they seem to give you hard time and are rude about refunding your money. Now I don't feel like purchasing anything because I don't want to deal with hassles of returning items if I need to.Nancy answers:Stop being a difficult customer. We don't want the hassle. You're

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