Sunday, March 3, 2013
Surfing For When Dealing With An Upset Customer?
Robert asks…What can a person do if they are fearful of confrontation?When I deal with irate customer at my job, I start to sweat and when I get intimidated, I shake and get nervous. I don't want to be this way. Somebody please give me good advice.Nancy answers:I used to be that way too. I worked at a bank as a teller. I hated it when people were rude and I couldn't hep them, especially when it was their mistake. It didn't help that I had a boss who was less than pleasant. She was always
